Online Support Plans
Every website deserves attention, including yours!
A stellar website crafted by Ríomhaire ensures a robust online presence tailored for your business. With Ríomhaire’s Online support plans, we prioritise your site’s security and performance, complemented by round-the-clock monitoring and backups taken four times daily.
Let Ríomhaire handle your website, freeing you to concentrate on your core business.
With a Ríomhaire support plan, rest assured…
We’re always by your side.
Ensuring your website remains safe and dependable is crucial for its uninterrupted operation. Without a dedicated plan, your site becomes vulnerable to hackers, internal threats, security gaps, glitches, server downtimes, and more. Our support plan instills confidence, ensuring your site remains online and functions seamlessly.
We’ll manage, upgrade, and fortify.
A website’s journey doesn’t end at its creation. It requires ongoing maintenance, updates, and security measures. With Ríomhaire’s support plan, we handle every facet of your website’s security, file updates, and patches. Moreover, we dedicate time for any site modifications you need, be it contact details updates, new team member additions, custom code and more. We offer up to an hour monthly for these changes. For extended tasks, we’re happy to provide a detailed quote.
Your files and emails are safe with us.
Ríomhaire’s support plan encompasses comprehensive backups of your files, databases, and emails. We conduct backups four times daily and retain them for a week. Should any issues arise, we can revert your site to its previous state from any backup point. Please note, restorations due to external factors might incur a nominal fee.
We ensure your digital presence remains uninterrupted.
Every downtime hour can lead to lost visitors, potential conversions, and even impact your search engine standings. Our swift disaster recovery ensures you’re back online promptly. This includes restoring your site from backups and conducting thorough security assessments to preempt further complications.
What does the support package cover?
Our support packages cover a range of services, including regular website updates, security monitoring, performance optimisation, and troubleshooting any issues you might encounter with your website.
How do I sign up for a support package?
You can sign up for our support package directly above through sign up link on our website. Choose the package that best fits your needs, and follow the on-screen instructions. If you have any issues please let us know on LIVE chat.
Can I upgrade or downgrade my support package later?
Yes, you can adjust your support package based on your evolving needs. Simply contact our support team, and they’ll guide you through the process of changing your package.
Is there a contract or commitment period for the support package?
Our standard support packages come with a 12-month commitment. However, we also offer flexible month-to-month options for those who prefer short-term arrangements.
How do I get in touch if I face an issue with my website?
Once you’ve signed up for a support package, you’ll have access to our dedicated support portal. You can raise tickets, chat with our team, or even schedule a call if needed.
What is the response time once I raise a support ticket?
Response times vary based on the package you’ve chosen. Our “Premium Assist” and “Elite Guard” packages offer faster response times, typically within a few hours. For other packages, we aim to respond within 24 hours.
Are website backups included in the support package?
Yes, all our support packages include regular website backups. The frequency and retention period of backups might vary based on the package you choose.
What happens if I decide to cancel my support package?
If you choose to cancel your support package, you can do so by notifying us in advance, based on the terms of your agreement. Once the package is canceled, you’ll no longer have access to the dedicated support services, but your website will continue to function as usual.